饭店服务课件 (1).pptVIP

Part I The Front Office I. Introduction: 1. The importance of the Front Office: “shop window”, “nerve centre” Liaison between the guest and the hotel The guests have direct contact with the hotel employees The focus of guest requests for information and service The profit center of room sales 2. The major functions performed by the Front Office: To sell guest rooms,( including the acceptance of reservations, the handling of walk-in guests, the completion of the registration procedure, and the assignment of rooms.); To provide services such as handling mails, telegrams and messages for gu