国际贸易complaints and claims 课件.pptVIP

Unit 7 Complaints and Claims by Yan Poon Warming-up： complain（申诉） complain v. 抱怨，起诉，申诉 complain about/of sth. complaint n. an expression of dissatisfaction make / lodge / lay a complaint against Sb. 对某人提出诉讼/控告 任何关于产品质量的诉讼需在货物到达后15天内提出 Any complaint about the quality of the products should be lodged within 15 days after their arrival. Warming-up： claim（索赔） claim n. demand for payment（索赔,赔偿要求） lodge/ file/ register/ make/ raise a claim against/with…(某人) for…(金额或原因) /on…(某物) 因某种原因就某物向某人索赔多少金额 e.g.我们有权因货物质量低劣向卖方索赔? We are entitled to lodge a claim for the inferior q