办公室英语——接话打电话.pptVIP

办 公 室 英 语 —— 接 电 话 1. 接电话必备第一句：自报家门 经典表达： Hello, ABC Company. This is XXX. How may I help you? 您好，ABC公司，我是XXX。有什么可以帮您吗？ 举一反三： Good morning. ABC Company. This is XXX speaking. May I help you? Thank you for calling. You’ve reached ABC Company. This is XXX. 2.接电话必备第二句：Ta不在，请稍等片刻 经典表达： XXX is not available at the moment. Could you hold for a few minutes please? XXX现在无法接听您的电话，您能稍等片刻吗？ 举一反三： XXX is with a client now. Would you mind holding for a moment? XXX is currently unavailable. Can you please hold for a moment? 3.接电话必备第三句：我为您转接 经典表达： I’ll transfer your call to XXX. 我将为您转接到XXX。 举一反三： I’ll transfer you over to XXX’s line. I’ll put you through. I’ll put XXX on the phone. I’ll get XXX for you. 4.接电话必备第四句：稍后再打给您 经典表达： Would you leave your name and number and I can call you back? 您能留下您的姓名和电话吗？我稍后再打给您？ 举一反三： Do you have a number I can reach you back at? I’ll be glad to return your call if you will leave your name and number. 5.接电话必备第五句：您需要留个口信吗？ 经典表达： May I take a message for you? 我能为您留个口信吗？ 举一反三： Can you leave a message? Would you like to leave a message? Can I transfer you to XXX’s voice mail? 6.接电话必备第六句：您能再重复一遍吗？ 经典表达： Would you repeat that please? 请您再重复一次好吗？ 举一反三： I beg your pardon? Would you say it once more please? Could you repeat what you just said? 7.接电话必备第七句：感谢致电，结束通话 经典表达： You’ve really helped me a lot. 你真是帮了我大忙。 举一反三： Thank you for your help. That’s very kind of you. Thank you so much. Many thanks. 办 公 室 英 语 —— 打 电 话 1.打电话必备第一句：自我介绍 经典表达： Hello, this is XXX from human resource. May I speak to XXX? 你好，我是人力资源部的XXX。请问XXX在吗？ 举一反三： Good morning. This is XXX with ABC Company/Department, calling from Beijing/Shanghai. Can I speak to XXX? Hello. It’s XXX from ABC Company. Is XXX here? 2.打电话必备第二句：说明来电原因 经典表达： I’m calling in regards to the order XXX made 3 days ago. 我打电话来是为了问一下关于XXX三天前下的订单的情况。 举一反三： I’m calling to the annual report. I’m calling about the contract. 3.打电话必备第三句：Ta什么时候回来？ 经典表达： When