文秘英语商务电话.pptVIP

文 秘 英 语 商务电话 Business Call 考查课 形成性成绩占总评成绩30%，期末成绩占总评70% 考试题型：词汇、补全对话、填空题、论述、案例分析题、翻译、写作等 Making phone calls can be difficult，why？ Preparing for the Business Call Step 1 Remember that a business telephone call comprised of 3 components: the beginning introduction，the middle bulk of the call，and the end summing up. Step 2 Say everything that you need in order to explain your reason for calling. State when you will return the call or request that the person call you back. If you have to leave the message, be concise. Step 3 Let the other person know at the beginning of the call if you