旅游英语教学课件作者章小瑾8.pptVIP

Roject8 Handling Complaints 1 2 Situational Practice Case Study Situational Practice Situational Practice ?Dialogue 1 Complaint about Housekeeping Service Scene: A guide is helping her tourist ask for a missing shirt. (R: receptionist G: guide) R: Reception, may I help you? G: Yes. This is Guide Zhang. My tourist, Mr. Li, sent two shirts to the laundry today and only one came back. Another one is missing. R: What’s his room number, please? G: 1208. 下一页 返回 Situational Practice R: 1208. Let me check with Housekeeping. I’ll call you back soon. G: Hello? R: This is the Reception. The tourist’s