喜达屋TSW培训课程.ppt

* Total 30 mins 5 discussion 24 preparing for one on on training 1 summary * * Total 40 mins 技能培训是与我们在座每一位都息息相关的。尤其对于ENG和SEC来说，技能培训的比重要大于知识培训。 你们每一个人都是自己业务范围内的好手，很多人在培训方面也都积累了丰富的经验。今天我们从培训技巧的角度来一同探讨一下技能培训。 * 回顾知识培训四个要素。 * ?????? * * * * 问学员关于技巧培训学到什么对工作有帮助的内容？ TAO/事先准备的重要性/书面呈清步骤/道具和操作工具的重要性/学员练习过程中训导师不要干扰/点评的价值/知道怎么做不表示知道怎么教/技巧是通过练习来学会的，要给你的员工多次练习的机会。 * Total 30 mins 5 discussion 24 preparing for one on on training 1 summary * * 有一句话叫“狎则生慢”。例如说前台的主管观察到员工在结帐时匆忙时没有立即将钱款放回钱柜，一般会对其提醒。但是员工的反应一方面理性的：知道自己的工作失误，另一方面则是员工也会以为只是善意的提醒，对培训的印象和重要性产生误解。相比召开一次部门会议专门重新温习结帐标准程序效果要差。 在工作中一对一的非正式性使得它的重要性会降低。 由于是一对一的培训，在集思广益方面就欠缺一些。 如果是领导，主管亲自当面培训，学员会自然地有压力要尽快实现上级的期望值。 * * * ????????? * Personal Experience What is your last time to give a public speech? And how did you feel? Sheraton recognize the importance of training and training as a leadership skills * What is Wifm Examples of …….. * The methods We are going to use during these lessons are as above Why is each Method useful? * These are the following guide lines that we will follow during our classes during the next few days. Please co-operate As a participant how can you help to assure that your learning and the others in your group? RECORD IDEAS DEVELOPED F/C * ASK as a trainee what would you evaluate about a presenter??? Write on Flip chart Grooming Rapport with Group Voice: Volume and Tone Self Confidence Posture Style Poise Grace under pressure Content of Message Preparedness 2:1 or 5:1 Energy Level Organization * Grooming -dress, the proper style Rapport with Group--Make your trainees at ease Voice--Volume Tone--Project your voice to fill the room Self Confidence--Be sure Posture-- Style—Need develop over time Poise(grace under Pressure)—How to keep the presentation under control when asked on difficult questions? “Good question, I will be glad to communicate with you after training. ” Content of Message--knowledge communication Preparedness-- research Energy Level-vitality-- your interest Organizatio