花莲县国民中学学校行政服务品质与教师工作满意度.docVIP

花蓮縣國民中學學校行政服務品質與教師工作滿意度 之相關研究 謝孟珊 花蓮縣立國風國民中學 導師 林清達 慈濟大學教育研究所 教授 陳凱群 國立玉里高級中學 導師 國立東華大學教育行政與管理學系碩士班 研究生 摘 要 本研究旨在了解國民中學學校行政服務品質與教師工作滿意度之相關情形，及分析不同背景變項下的教師，對學校行政服務品質與教師工作滿意度的差異情形。本研究採用問卷調查法與訪談法，研究樣本以花蓮縣國民中學之合格教師為調查對象。主要研究工具為自編的「花蓮縣國民中學學校行政服務品質與教師工作滿意度調查問卷」，根據受試者填答的結果，以SPSS FOR WINDOWS 12.0統計套裝軟體進行分析，統計方法以採平均數、標準差、t考驗、單因子變異數分析、薛費多重比較法及皮爾遜積差相關分析等。本研究的結果如下： 國民中學教師知覺的學校行政服務品質屬於中等以上程度。 國民中學教師知覺的教師工作滿意度具有中等以上程度。 不同背景變項的國民中學教師所知覺學校行政服務品質之差異情形，部分達顯著差異。 不同背景變項的國民中學教師所知覺教師工作滿意度之差異情形，部分達顯著差異。 學校行政服務品質與教師工作滿意度之間具有正相關。 本研究根據上述的研究結果，提出建議做為教育行政機關、國民中學及未來相關研究的參考。 關鍵字：服務品質、學校行政服務品質、教師工作滿意度 A Study on Relationships between Junior High School Administrative Service Quality and Teachers’ Job Satisfaction in Hualien County Abstract This study aimed to investigate the relationship between school administrative service quality and teachers’ job satisfaction and also analyze the differences in perception of school administrative service quality and teachers’ job satisfaction among teachers with different background variables. The self-developed “questionnaire on school administrative service quality and teachers’ job satisfaction among junior high schools in Hualien County” was used in the survey. The survey results were analyzed on SPSS for Windows 12.0 using mean, standard deviation, t-test, one-way ANOVA The surveyed junior high school teachers perceived an intermediate level of administrative service quality in their schools. The surveyed junior high school teachers also had an intermediate level of job satisfaction. Partial significant differences were observed among teachers with different background variables in terms of their perception of school administrative service quality. Partial significant differences were observed among teachers with different background variables in terms of their job satisfaction. A positive relationship existed between school administrative service quality and teachers’ job satisfaction. Based on the above results, some suggestions were also pro