世界行销讲座之全球行销.pptVIP

* * product orientation p15 selling orientation p15 sellers market p15 buyers market p15 / * * consumer orientation p16 new era orientation p17 / * * functional value p17 utility p17 experiential value p18 / * * symbolic (expressive) value p18 cost (sacrifice) value p18 http://www.chapters.indigo.ca/ * * popular culture p19 myths p19 / * * ethical behaviour p20 / Marketing: Real People, Real Decisions 1-* The World of Marketing Chapter 1 Lecture Slides Solomon, Stuart, Carson, Smith Your name here Course title/number Date 1-* Chapter Learning Objectives When you have completed your study of this chapter, you should be able to: Define the marketing concept. Define the objective of marketing. Understand the basics of marketing planning. Describe the evolution of the marketing concept. Explain how marketing is important to both individual and business customers in the market place, in our daily lives, and in society. Explain marketing’s role within an organization. 1-* Introduction to the Topic What is marketing? Is is advertising? Sales? Going to the grocery store? It is a functional area within a business, but what does it do? A useful definition from the American Marketing Association: Marketing: the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives. Note the many component parts (including the 4 P’s) to this definition, which will all be discussed in good time. 1-* Needs versus Wants Marketing attempts to satisfy the needs of consumers. Consumer: the ultimate user of a good or service Could be an individual, business, or organization Need: recognition of any difference between a consumer’s actual state and some ideal or desired state. Want: the desire to satisfy needs in specific ways that are culturally and socially influenced. Why is the difference between these two relevant to marketers? If consumers must lear