六西格玛培训资料 六西格玛概论 .docVIP

Notes: 1 Six Sigma - An Overview (Six Sigma-· Notes: 2 Six Sigma á Six Sigma p e p p e s T w X R t T w s O T w R T w p R T w ANOVA R (D O E M (O E T w Y = f (x X Xs Ys T w M ′ A ¤R I § C ± Notes: 3 Module Objectives (3 ?What is Six Sigma Quality? (Six Sigma aS O? ?What are the Many Facets of Six Sigma? (Six Sigma ?O h H ?Why Six Sigma? (|Six Sigma ? ?What are the Benefits of Six Sigma? (Six Sigma ˉa Q q??Review of Basic Concepts (°U Y = f (X Notes: 4 A comprehensive and flexible system for achieving, sustaining, and maximizing business success Faster and More Predictably than any other known method. ( 12345 Six Sigma Efforts Traditional Efforts What is Six Sigma? (¤O Six Sigma?H Notes: 5 IRS -Tax Advice(μq i Sigma Level 1,000,000 100,000 10,000 1,000 100 10 1 PPM Restaurant Bills(àU b Payroll Processing(μo L Prescription Writing(ak W g Baggage Handling(|B Surgical Procedures(￥d 0 12 3 4 5 6 7 A sigma rating indicates the ability of a process to perform without defects (Six Simga M O S s What Does Six Sigma Mean in Daily Life? (b Six Sigma aH Notes: 6 4-6% of Sales The Cost of Poor Quality Typically Falls Between 25 - 35 % of Total Sales e P25 35 |C Lost Opportunity (￥h Traditional Quality Costs Additional Costs of Poor Quality [ Rejects Scrap Inspection Rework Long cycle times (ag Expediting costs (μo eLost sales (￥h P B Late delivery (￥f Lost customer loyalty (3H Excess inventory (1L q w s Cost of Poor Quality Iceberg (?O Notes: 7 The History of Six Sigma (Six Sigma ?v t i ?t A Motorola μo i M F Six Sigma az C ?o i Six Sigma aq… ?General Electric ?Texas Instruments ?Allied Signal ?Seagate Technology ?DuPont ?American Express Hammer, M. (2002. Process Management and the Future of Six Sigma: MIT Sloan Notes: 8 The Many Facets of Six Sigma (Six Sigma ?h Symbol (2 Term (3N y Goal (￥Metric (′q Benchmark (°I Philosophy (-z Method (¤k Tool (¤u Notes: 9 Six Sigma as a Symbol, Term , and Metric (Six Sigma ?O H x A y A ?Sigma is the 18th