门诊预约诊疗服务当前现状分析及改进方法.pdfVIP

2014 年第 27 卷第 11 期 · 医 疗 管 理 门诊预约诊疗服务现状分析及改进方法 付晓燕，张 萍△，刘利青，刘金菲，吕 婷 兰州大学第一医院门诊部，甘肃 兰州 730000 ［摘 要］目的：分析医院门诊预约诊疗服务现状，探讨其改进方法。 方法：成立“生命圈”品管圈活动小 组，运用质量管理常用工具对门诊预约诊疗服务进行改进，并将改进前后状况进行比较。 结果：门诊预约诊疗 选择率由 37%上升至 68%，差异有统计学意义 (P ＜0.01)。 结论：品管圈手段对提升门诊预约诊疗服务效果明 显，有助于医院质量管理工作的持续改进。 ［关键词］预约诊疗；品管圈；改进 ［中图分类号］R197.3 ［文献标识码］A ［文章编号］1004-6852(2014)11-0061-04 The Improvements and Analysis on Outpatient Medical Services Reservation Xiaoyan, ZHANG Ping △ LIU Liqing, LIU Jinfei, LV Ting FU , Outpatient Department of Lanzhou University the First Hospital, Lanzhou 730000, China Objective: To explore the improvements by analyzing medical services reservation in hospital out- patient. Methods: Outpatients medical services reservation is improved by common stools of quality management af- ter establishing life circle quality control circle activity group, the states before and after the improvements were compared. Results: Outpatients diagnosis reservation rate was raised from 37% to 68%, the difference showed statis- tical meaning (P0.01). Conclusion: Quality control circle measures could promote outpatient medical services reser- vation and are helpful to continuous improvement of hospital quality management. medical services reservation; quality control circle; the improvements 目 前，在我国优质医疗服务资源稀缺的现实 分别进行问卷调查。 背景下，预约诊疗服务的开展为患者提供了一种 1.2 方法 ］ 公平、合理利用优质医疗服务资源的模式［1 。 随 1.2.1 成立 QCC 小组 对门诊全体人员进行品 着医改的深入推进，卫生部不断对预约挂号诊疗 管圈培训，培训内容包括开展品管圈活动的目的， 服务提出