平衡精品记分卡经典文档philip(ppt 77页)(英文).pptVIP

Internal Resultant Training (July 30 - August 10, 2001) Hong Kong                                              How to calculate FPY?        BusinessProcessBarriers           Barrier I.D. Removal ProcessFor Identifying Addressing Root Causes  Barrier Ranking Worksheet Barrier Removal Priorities Worksheet   Cycles of Learning? Definition   Barrier Characterization Using Cause Effect Diagrams Cause and Effect Diagrams “Fishbones” TCT uses cause and effect diagrams (Fishbones) to generate cause, effect, and substitute proc