《商务英语写作 11 道歉信与祝贺信》.pptVIP

这是封因不能及时给对方寄产品目录和价格表致歉的信。 第一封写得不是很成功。采用的是间接法写作方式，开头表达不明确，可能令对方产生误解，对方会以为寄信人能够马上满足他们的要求:寄送目录与价格表。 第二段对因无法立即寄送对方要求的目录和价格表表示歉意，并说明会尽快按照要求寄送。然后请求谅解。整封信看起来比较空洞，既没有交代无法满足对方要求的原因，也没有站在对方的角度，替对方找到解决问题的办法。第二封信弥补了第一封信的所有不足。一开始就致歉，直截了当，然后讲明不能满足对方要求的具体原因，并提出补救办法。最后，面向未来，期望能做成交易，有效地完成了沟通任务。 2. Congratulations on Winning a Prize Dear Kate: I have heard that you win the Speech Contest.1 I would like to say congratulations on your recent honor. 2 This prize should be given to you.3 Keep up the good work.4 Sincerely , Paul Poor 1. 提及有关对方最近的好消息。 2. 向对方表示祝贺。 3. 说明祝贺的理由。 4. 鼓励对方。 Dear Kate, Congratulations on you winning the second place in the Maple University Students English Speech Contest 2011. 1 To win an award in a high-level English speech contest was what you had dreamed for since you came to college. For this, you have been working hard in improving your English and presentation skill， and you took every opportunity to practice. Your efforts and persistence were rewarded.2 I heard that both Improved 1. 表示祝贺, 并指明祝贺的具体事由。 2.细述对方为此做出的努力。 the audience and judges were favorably impressed by your presentation. 3 You deserve the honor. 4 I share your happiness and wish you more success in the future. 5 Sincerely， Paul the audience and judges were favorably impressed by your presentation. 3 You deserve the honor. 4 I share your happiness and wish you more success in the future. 5 Sincerely， Paul 5. 表示为对方感到高兴，并致以良好的祝愿。 4. 说明祝贺理由。 3. 提及对方现场表现。 这是封对对方取得英语讲演赛第二名表示祝贺的信函。第一封开始似乎写明了祝贺的原因：演讲比赛获胜，而且也致以了祝愿，表面看来是符合要求的。但是仔细观察会发现，这种祝贺有些敷衍了事的味道，信息不具体, 语气不够真诚。第二封则完全不同，信息完整，具体，看出作者对对方十分了解, 并十分关注, 读者会感受到对方的祝贺是发自内心, 十分真切。 Useful Sentence Patterns 1. be sorry... We are sorry we cannot send you immediately the catalogue and price list you asked for. 十分抱歉我们不能及时寄出您所要求的目录和价格表。 I am very sorry for giving you so much trouble. 对不起，给您添了很多麻烦。 2. Plea