酒店情境英语清理客房.pptxVIP

Cleaning the RoomMain Content1、Words and expressions2、Introduction3、The basic etiquette of cleaning the room4、Classic dialogue5、Useful sentences6、The basic methods of cleaning the room7、Room status1、Words and expressions convenient [k?n‘vi:nj?nt] adj. 方便的 Eg: It will be a convenient way for shopping. disturb [dis‘t?:b] v. 打扰；妨碍vacuum [v?kju?m] vt. 用真空吸尘器清扫 adj. 真空的in a mass [mes] 一片混乱 turndown service 清洁客房服务etiquette [etiket] n. 礼节，礼仪；规矩emergency[im?:d??nsi] n. 紧急情况；突发事件2、Introduction A housekeeper, having a master key, can enter an occupied room only in case of emergency. Personal identification and a request for guests’ permission are both needed before cleaning a room. Besides room cleaning, the housekeeper ought to check the consumption of the expendables in the room, such as things in the mini-bar, and make necessary supply timely. 3、The Basic etiquette of cleaning the room1、如门上有“请勿打扰(DND=Do Not Disturb)”的字牌，则不应进房。2、如住客在中午或者下午，甚至黄昏仍未离房，则应向主管报告，交班前交代清楚，或采取某些措施。3、进房前一定要先按门铃，或者轻敲房门，即使是空房也应该如此，以防客房里有人。4、如果客人在房间里，应礼貌问好，询问客人是否可以清理房间。（Housekeeping. May I cleaning the room now?）5、如遇到客人打电话或有访客，应征询客人意见们是否继续进行打扫。6、不要触摸客人的贵重物品，也不要随意移动客人的物品，必要时应轻拿轻放，清理完毕放回原位。4、Classic dialogue G=Guest 顾客 R= Roommaid 客房服务员R: (Knocking the door) Housekeeping. May I Come in ? (敲门)我是客房服务员，我可以进来吗？G: Come in,please. 请进！R: Good evening, ma’am. May I do your room now? 晚上好，女士。我现在可以清理您的客房吗？G: Sure. Could you tidy up the bathroom first? I’ve just taken a bath, and it’s quite a mass. 当然可以啊。你能不能先整理一下浴室呢？我刚刚洗浴过，里面一团糟。R: Certainly, ma’am. 好的，女士。4、Classic dialogue（Finish cleaning the room 清理完房间）G: Is there anything else I can do for you, ma’am. 还有什么能为你效劳的吗，女士？R: Oh, yes, where can I borrow a hair-dryer? 哦，对了，我在哪里可以借到吹风机呢？G: I’ll send one up right away. 我这就送上一个来。R: Thank you, you’ve been very helpful. 谢谢你，你帮助了我。R: You’ve welcome. Good night, ma’am. Have a nice dream. 不客气，晚安，女士，祝您做个好梦。5、Useful sentences进房前——Roommaid(1) Turn-down service. May I come in? 收拾房间了，我可以进来吗？(2) I’m sorry to distu