新职业英语1酒店英语--Unit 3.pptVIP

Task 4 Match each of the following English phrases with its Chinese version. Reading a. common practice b. special features c. self-service items d. local attractions e. car rentals f. quality service g. a challenging job h. a qualified concierge A. 汽车租赁 B. 优质服务 C. 通常做法 D. 有资格的礼宾员 E. 特色 F. 当地景点 G. 自助项目 H. 有挑战性的工作 Key: a-C b-E c-G d-F e-A f-B g-H h-D Unit 3 Bell Service bell service offering tourist information ordering a taxi arranging a tour bus introducing hotel service Dialog 1 Dialog 2 Dialog 3 Dialog 4 Dialog 5 Task 1 Listen to five short dialogs and decide what each dialog is about and mark (√) where appropriate. Listening √ √ √ √ √ Unit 3 Bell Service Task 2 Mr. Williams is asking the bellman about some hotel services after he has finished checking in. Tick off the services mentioned in the conversation. Listening Chinese restaurant Western restaurant business center copying service meeting service information service √ √ √ √ Unit 3 Bell Service Bellman (B): Mr. Williams, your room is on the 10th floor. Here’s the lift. After you, sir. Mr. Williams (W): Thank you. Can I ask you some questions? B: Please feel (1) __________ to ask. W: I hear Chinese food is delicious. Can you (2)_______ some nice restaurants? B: Sure. Actually there’s a very nice Chinese restaurant in our hotel on the second floor. There you can (3) ________ different Chinese food. Task 3 Listen to the conversation in Task 2 again and fill in the blanks with the words or expressions provided in the box. Listening copying recommend free faxing try luggage stand business center Information Desk Unit 3 Bell Service W: Sounds great. I’ll go there. And have you got a (4) _______ ? I’ll have a lot of paperwork to do, you see. W: Yes. It’s on the first floor. It provides all ne