供应商审核培训lm.docVIP

China SSQM – China Supply Chain Schneider China Supplier Quality Management 施耐德中国供应商质量管理 SSQM China: Supply Chain Functional Audit Training Guidebook Detailed explanation guide for the SSQM Supply Chain Audit Questionnaire 施耐德中国供应商质量管理：供应链审核培训指导手册 --- 供应商培训版本 Ming LUO/China Supply Chain Team 罗明/中国区供应链团队 28-Mar-05 Logistics Audit Training Guide of China 28-Mar-06 1 China SSQM – China Supply Chain Preface（前言） n Purpose of this training is to explain the contents of SSQM supply chain audit tools. Through this training you will get to know how to evaluate the supply chain competency of one supplier by Schneider Standard. 培训的目的在于详细介绍供应链审核的工具内容。借此培训您将能学 习如何基于施耐德的标准来对供应商的供应链管理能力进行审核。 n There will be also some cases in the training. They will be helpful for you to know the supply chain best practice of Schneider suppliers. 培训的过程中会牵涉到一些案例（书面/口头的）。这些案例将有助 于您理解施耐德供应商的最佳实践。 Logistics Audit Training Guide of China 28-Mar-06 2 China SSQM – China Supply Chain Basic Principles for Logistics Audits 物流审核的基本要求 Audit Form 1. Sampling 采样 Control the time, don‘t spend time on all questions, spend your time on the most effective and important items --- Demo 控制时间，不必要在所有的问题上平均花费时间，将时间花费在最有效和最重要的项目上面 2. Proof Oriented 基于证据 Always try to get evidence when you are going to draw a conclusion 对供应商下结论之前，不要忘记采集证据 3. Balance between Open-ended Question/Close-ended Question 平衡开放式问题和封闭式问题 Open-ended question will be helpful to find out the real competence level of supplier, close-ended question will be helpful to get answer quicker 开放式问题更有助于探求供应商的真实竞争力，封闭式问题更有助于快速地得到问题的答案。 4. More listen than talk 多听 Keep in mind: You are an auditor, you are not a techer before suppliers 时刻记在心头：在供应商面前我们是审核员，而不是老师 5. Be patient/ Step by step 耐心/循序渐进 A good auditor should always care about the feeling of auditees, don‘t be too rush 一个好的审核员应该能够总是关心被审核对象的感受，不要太激进 6. Be flexible 保持灵活 Know how to get answer of one item indirectly/later when you cannot get the answer directly. Sometimes you need to make judgment by