英语写作投诉信.pptxVIP

投诉信文体概述 投诉信是人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下解决问题的一个方法。 投诉信的目的在于得到对方的帮助，所以在写作方式上它倾向于在客观说明的基础上运用请求性的文字，在语言方面，要注意把握分寸，要公平、公正。 投诉信应包括三个方面的内容：1. 表明写信目的，投诉的内容。2.实事求是地阐述问题发生的经过，并指出问题引起的后果；3. 希望得到的结果，提出解决办法。常用开头句型(1)I feel sorry to trouble you but I’m afraid I have to make a complain about……2) I wish to express my dissatisfaction/disappointment about...(3)It is a great pity that we found theres something wrong with...常用结尾句型(1) It would appreciate it if you could deal with this matter in time.2) I trust you will take my complaints seriously and...(3)I hope that my problem will get your kind consideration.4)I hope I can get my refund as soon as possible.我希望能尽快收到退款。Dear_______,　 I am_______ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about______(投诉内容).　 The reason for my dissatisfaction is ______(总体介绍). In the first place,_________ (抱怨的第一个方面). In addition, __________ (抱怨的第二个方面). Under these circumstances, the devastating effect could be multiplied if this problem cannot be handled immediately. (如该问题不能立即解决，它将产生更坏影响). I would appreciate it very much if you could ______(提出建议和请求), preferably ______(进一步的要求), and I would like to have this matter settled by __________(设定解决事情最后期限). Thank you for your consideration and I will be looking forward to your reply. Yours sincerely Li Hua 假如你是李华，两周前从网上订购了一套英语书虫系列，昨天才到货，且包装破损，数量不足。请就此给网站客服写一封邮件投诉，内容如下：介绍购物情况；反映存在的问题；提出解决方案；注意:1. 词数为100左右　2. 可适当增加细节，以使行文连贯；　3.开头语已为你写好。 1.介绍购物情况：①两周前从你们网站上订购了一套英语书虫系列 I am_______ (自我介绍). I’m sorry to trouble you but I am afraid I have to make a complaint about______(投诉内容). the Bookworm Series I bought from your website two weeks ago.2.反映存在的问题 ：①昨天采收到货；②包装破损，以至于书的封面毁坏；③数量不足。(我发现缺一本书，影响了我的阅读) I found one book missing, which greatly affected my reading 注意：每个要点之间可加上过渡性短语或词汇：Much to my disappointment,To make matters worse,3.提出解决方案 ：①我希望你们能尽快帮我解决这个问题；②要么退钱给我，要么再寄一套新书；③如果你能考虑我的诉求，我将不胜感激； ④期待你早日回复