6西格玛常识An Introduction to Six Sigma1知识讲解.ppt

An Introduction to Six Sigma;Six Sigma Achieving Our Objectives;The Focus of Six Sigma;What Types of Problems Should We Target?;Classes of Non-Conformance;Exercise: Fault, Defect, or Error?;The Role of Measurement; Monty Hall shows you 3 boxes on the stage and tells you that under one of the boxes is new car and under the other two boxes are goats. He asks you to pick a box. After you have made your selection he reveals under one of the two remaining boxes a goat. He asks you if you would like to change your selection. Should you? Does it matter? If you change will it improve your chances to win the car? ;ASK MARILYN;When Intuition Leads Us Down the Wrong Path Data Can Set Us Straight;Customer Focus: A Model For Success;The Customer Supplier Interaction;How Does Six Sigma Make the Difference?;Six Sigma Vision;Six Sigma Philosophy;Sigma is a statistical unit of measure that reflects process capability. The sigma scale of measure is perfectly correlated to such characteristics as defects-per-unit, parts-per million defective, and the probability of a failure/error.;Statistical Definition of Six Sigma;m;;99.99966% Good (6 Sigma);Characterize Optimize Breakthrough ;Breakthrough;Six Sigma--Methodology;If we are so good at X, why do we constantly test and inspect Y?;The Breakthrough Strategy;Time;Data is derived from objects, situations, or;What is Cost of Poor Quality?;Impact of Variation on Cost;CTX’s(Cost, Quality, Delivery, Satisfaction) Defects Per Unit Complexity Defects Per Million Opportunities Rolled Thruput Yield Rolled Thruput Yield Normalized Sigma Score Process Baseline Process Entitlement Process Benchmarking KPIV’s KPOV’s Shift Drift ;Six Sigma Metrics - Definitions;CTX’s;Key Process Variables;Six Sigma Metrics - Definitions;Process Baseline;Process Entitlement;Process Benchmark;Six Sigma Metrics - Definitions;Shift Drift;Shift Drift;Six Sigma Metrics - Definitions;;RTY Versus FTY;Two Types of Defect Models;Defects per Unit;Opportunities;1. OD