2020年全球人力资本趋势报告.docx

Contents Prologue: How did we get here? 2 Introduction The social enterprise at work: Paradox as a path forward 10 Belonging: From comfort to connection to contribution 23 Designing work for well-being: Living and performing at your best 33 The postgenerational workforce: From millennials to perennials 43 Superteams: Putting AI in the group 53 Knowledge management: Creating context for a connected world 63 Beyond reskilling: Investing in resilience for uncertain futures 71 The compensation conundrum: Principles for a more human approach 81 Governing workforce strategies: New questions for better results 89 Ethics and the future of work: From “could we” to “how should we” 99 A memo to HR: Expand focus and extend influence 109 About the authors 116 Acknowledgments 118 Contacts 119 Prologue How did we get here? VIEWED THROUGH THE VIEWED THROUGH THE LENS OF PEOPLE AND BUSINESS, THE PAST DECADE HAS BEEN ONE OF TREMENDOUS CHANGE—WITH MORE TO COME. T report in 2011. The past decade has been marked by radical change, by a “newness” that has evolved at a pace that can only be described as exponential. Technology invaded the workplace at a speed that would have been unimaginable a decade prior. Workforce demographics shifted substantially, with five generations in the workforce, a decline in working-age populations in many advanced economies, and an increase in the focus on equality for all workers as it relates to pay and treatment.1 And as the workforce evolved, so did worker expectations—with calls for organizations to do more to help improve individuals’ lives, address societal problems, mitigate technology’s unintended consequences, and act equitably and ethically. Throughout these significant changes, our annual Global Human Capital Trends report has offered readers an opportunity to understand each moment in history, viewing the current economic, cultural, and technological landscape through the perspective of people and business. Befor