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How COVID-19 will permanently alter patient behavior Accenture Patient Survey May 2020 How patient preferences have shifted towards virtual care during COVID-19 NOWNOW NEXTNEXT 1 About the Accenture COVID-19 Patient Survey We set out to understand what changed for patient care during COVID-19, how patients felt about it, what they liked and what they want to continue in the future. Understanding how attitudes and behaviors of patients are shifting during this time will help life sciences companies invest in a future where the patient experience continues to be enhanced through virtual options for communication and treatment. Audience profile Countries Survey participants had to have been going to a health N = 2,700 care facility for treatment or self-administering at home 450 participants from each country: and have one of the following conditions: USA, UK, France, Germany, China Japan. 33% 33% 33% The survey data was collected at a time when all Cardio- Immunology/ Oncology participating countries were under some degree of vascular Rheumatology government restrictions as a result of the global pandemic. 2 COVID-19 changed the healthcare landscape Patients have embraced virtual care and communications at very high rates as a result of COVID-19. Overall, their care experiences have been extremely positive, with 9 out of 10 saying their quality of care was as good or better than before. Most patients want to continue to use