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M A R K E T AN A L Y S I S
C h i n a B u s i n e s s P r o c e s s O u t s o u r c i n g 2 0 0 8 ñ 2 0 1 2 F o r e c a s t
a n d An a l y s i s
Vivian Yu Gloria Li
I D C O P I N I O N
7
7 This IDC study examines the current status and future trends of the China business
7
7
.
1 process outsourcing (BPO) market. In 2007, this market continued to evolve rapidly,
9
3 with more new entrants from both China and overseas.
8
.
0
1
.
6
8. The processing services market continues to contribute much more than the BPO
P
market. It reached $1.68 billion, with a 2007ñ2012 CAGR of 19.5%. The China BPO
a
n
i market is currently in the early stage of development. For this reason, it will struggle
h
C
f in market acceptance and service quality. The China BPO market (i.e., customer
o
c
i care, finance and accounting [FA], human resources [HR], training, and
l
b
u procurement) totaled at $1.06 billion, and will increase to $2.93 billion by 2012, with a
p
e
R five-year CAGR of 22.6%.
s
e
l
p
o Highlights in this study are as follows:
e
P
1
3 Chinas key horizontal business outsourcing market ó i.e., HR, customer care,
0
0
0 FA, and procurement services ó saw year-on-year growth of 23.5% and
1
g
n reached US$1.06 billion in 2007. IDC forecasts that the market, with its CAGR of
i
j
i
e 22.6% from 2007, will reach US$2.93 billion in 2012.
B
e
u
n Total spending on processing servic
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