2008-2012年中国业务流程外包行业分析报告.pdf

M A R K E T AN A L Y S I S C h i n a B u s i n e s s P r o c e s s O u t s o u r c i n g 2 0 0 8 ñ 2 0 1 2 F o r e c a s t a n d An a l y s i s Vivian Yu Gloria Li I D C O P I N I O N 7 7 This IDC study examines the current status and future trends of the China business 7 7 . 1 process outsourcing (BPO) market. In 2007, this market continued to evolve rapidly, 9 3 with more new entrants from both China and overseas. 8 . 0 1 . 6 8. The processing services market continues to contribute much more than the BPO P market. It reached $1.68 billion, with a 2007ñ2012 CAGR of 19.5%. The China BPO a n i market is currently in the early stage of development. For this reason, it will struggle h C f in market acceptance and service quality. The China BPO market (i.e., customer o c i care, finance and accounting [FA], human resources [HR], training, and l b u procurement) totaled at $1.06 billion, and will increase to $2.93 billion by 2012, with a p e R five-year CAGR of 22.6%. s e l p o Highlights in this study are as follows: e P 1 3 Chinas key horizontal business outsourcing market ó i.e., HR, customer care, 0 0 0 FA, and procurement services ó saw year-on-year growth of 23.5% and 1 g n reached US$1.06 billion in 2007. IDC forecasts that the market, with its CAGR of i j i e 22.6% from 2007, will reach US$2.93 billion in 2012. B e u n Total spending on processing servic