BEC初级商务英语考试专业词汇整理.pdfVIP

BEC 初级商务英语考试专业词汇整理 (1) 1、abandon rate 挂断率 ( 衡量客户服务质量的指标之一，计算方式为：拨入客户服务中心的 电话总数中客户因等候时间过长而挂断的电话数目占总数的百分比 ) 例： By choosing the right on-hold music ， the company has reduced abandon rate by 50%. 2 、absenteeism 旷工，缺勤 例： Improvements in working conditions helped to reduce levels of absenteeism. 3 、absolute interest 绝对产权，绝对权益 例： The company has an absolute interest in the building. 4 、academic intelligence 学术方面的才智 例： Phrases such as solves problems well ， displays interest in the world at large ，accepts others