培训体系汽车维修有限公司前台接待员培训教材.pdfVIP

培训体系汽车维修有限公司前台 接待员培训教材 东莞市粤创蓝天汽车维修有限公司 前台接待员培训教材 目录 第一部分：训练 ············································2 第二部分：实战 ············································3 第一课时：岗前培训 ············································3 第一节、公司简介（成立时间，服务内容，组织结构等）·································3 第二节、前台接待员的工作职责············································4 第三节、前台接待员的形象礼仪要求············································4 第二课时：前台接待员应具备的专业知识一：·······································9 第三课时：前台接待员应具备的专业知识二：·······························