解决团队题及团队沟通技巧.pptVIP

Team Problem solving and Communication Skill 解决团队问题 及团从沟通的技巧  Team 团队 g he ather E veryone A chieve Goal More  Effective Team elements 有效团队的要素 Task Accomplishment problem Solving 完成任务和解决问题 Analytical or Lo cal skill 分析或逻辑的技巧 Creative Thinking Skill 创造性思维的技巧 Communication Skills 勾通技巧 Dynamic Cohesive group Individual Needs Interest 有活力和凝聚力的团队 个人需求和兴趣  Good Communication 良好的沟通 g Effective Two Way Communication 有效的双向沟通 Between People(Minimum 2 Person 在人与人之间进行(至少有两人) cg Results oriented 注重结果 Performance, Productivity, Goals, Learning, 作表现、生产力、目标成功率,知识和收入 g Build relationships 建立关系 Develop Better Rapport, Understanding, Involvement, Commitment and Trust 融洽关系、加深理解、积极参与、获取支持和 嬴得信任  Working with People 与他人合作 ce Is a Necessity, a Critical Factor for Success 是必要的,也是成功和愉快的重要因素 Cg At Work It Is a Necessity to Work with People We Might not like 在工作中,有时必须与我们不喜欢的人合 作 e- Need to Understand the differences and make it Work Rather Than to judge 需要理解相互间的差异,而不只是判断  Understanding People Style 理解个人的沟通风格  Understanding People Style 理解个人的沟通风格 A Person Style Is His or Her Pattern of Assertive and Responsive behaviour 个人沟通风格就是他或她的支配程度和 情感表现的形式 This Pattern Is Useful in Understanding How This person Prefers to Communicate and work with Others 这种形式有助于理解此人更喜欢以何种 方式与人交流和合作  Assertive level 支配程度 assertive behaviour 支配 Demonstrate More Energy 精力充沛 Move faster 反应快 More vigorous Gestures 表情丰富 peak More, Louder, Faster 说话多、响、快 Appears” Confident “非常”有信心 Makes statements 表明立场 Direct 直接地 Challenging 富有挑战性 Dominant 断言的/过于自信 A ggressive 积极进取 Quick Decisions 做决定快 Interrupts 爱打断别人  Assertive level 支配程度 Less assertive behaviour 随和 Demonstrate Less Energy 缺乏精力 Move slower 反应慢 Less vigorous gestures 表情少 Speak less. softer 寡言地、语调柔和 “ AppearsUnsure 显得”没信心 sks more often 经常问更多问题 Indirect 间接 Subtle 难以捉摸 Goes Along 附和的 Gentle 有礼貌的 Slow decisions 做决定慢 Good listener 很好的倾听者  Responsive level