餐厅服务与面试英语.docVIP

餐厅服务员 01.Say something about the duties of the waiter / waitress 说一下餐厅服务员的工作职责是什么. 02.What’s your daily job? 你的日常工作是什么？ Set the table, welcome the guests, collect the used plates, replace the fresh flowers, and label the calories and nutrient facts for all the food 03.Do you think a cordial smile is important when you are serving the guests? Why? 你认为当你服务客人的时候亲切的微笑是很重要的吗？为什么？ 04.How big is your restaurant? How many dining-seats? 你们的餐厅有多大？有多少张桌子？ Three sections A, B, C, 55 tables all together Section A, non-smoking area, 11 2-seat tables, 15 4-seat table Section B, smoking sear, one round table, and 12 2-seat tables Section C, non-smoking area, 6 4-seat tables 05.Do you know how to set up table？ 知道怎样摆台吗？ 06.What’s your shift? 你都有什么班次？ Morning shift, afternoon/Arranged by the Manager of The Restaurant Morning shift 5am to 2pm/Afternoon, 7am-11am, 6pm-10pm 07.If the guest gets angry about the dish, what should you do? 如果顾客对菜品不满意你该怎么办？ Listen to their complaints, offer to change food, apologize with sincerity and give appreciation for the suggestions 08.Why do you apply for waiter /waitress? Learned specialized knowledge in college about hospitality Related work experience, Hilton Love to socialize with people First-hand information about how to improve the hotel service 你为什么申请服务员这个职位？ 10.How do you take order? 怎样进行点单？ Self-service restaurant, walk-in themselves Quicker learner, received good words on previous job 11.What is good service? / What’s the teamwork? 什么是优质的服务？ 什么是团队精神？ 12.How can you provide unique service? 怎样做到独一无二的服务？ 13.Do you know what customer service is? 你知道什么是客户服务吗? Meeting customer’s expectations/Meeting customer’s needs/Creating memorable experiences 14.What will you do when you finish the job? 工作之余做些什么？ 15.What do you like in your job? And what you don’t like? 在你的工作中你喜欢做什么？不喜欢什么？ 16.What is your character? 你的个性怎样？ 17.Do you know Chinese cuisine? 你知道中国的菜系吗？ Cantonese style, Szechwan style, 18.Can you name some dishes? / soups? /