安达信咨询方法与工具资料库caec.docVIP

PAGE6 Warning: This document has not been reviewed to ensure that it will print on all standard firm printers. You may need to make modifications to this document in order for it to print correctly. RESEARCH APPROACH CASE Purpose To prioritize and select important/significant issues identified in various research reports for QAT analysis. Input Case background QMS tools, training, resources located on the CD-ROM Output Case recommendations Timing SYMBOL 183 \f Symbol \s 10 \h 90 minutes for the case SYMBOL 183 \f Symbol \s 10 \h 30 minutes for the presentations which includes instructor feedback (15 minutes) Instructions SYMBOL 183 \f Symbol \s 10 \h Individually, read the case background information. SYMBOL 183 \f Symbol \s 10 \h Divide the 5 reports within your team, (owner survey, subcontractor survey, employee survey, top-down process maps, and cost of quality calculation) Note: The handouts of top-down process maps and cost of quality calculation should be reviewed by the same participant. SYMBOL 183 \f Symbol \s 10 \h Individually review the reports and prioritize the issues that each piece of research suggests are most important/significant. Note: Focus on the blue color when reviewing the survey reports. SYMBOL 183 \f Symbol \s 10 \h Share your prioritized issues with your team members. SYMBOL 183 \f Symbol \s 10 \h Compare the issues across the different pieces of research and select the 6 most important/significant pieces of research and select 6 most important/significant issues for QAT analysis. SYMBOL 183 \f Symbol \s 10 \h Prepare a 15-minute presentation of your team recommendations. Case Background Introduction You have been engaged to assist a US based national construction company in the comprehensive implementation of their TQM initiative. You have selected one of their 27 operating locations as the pilot site. One of the key objectives of the pilot site activities is to design the research approach to be utilized by the remaining 27 ope