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Business Analysis Framework Questionnaire p:\...\materials\isp\tools\bafquest.doc PAGE 9 DATE \l 2/27/95 Economic Trends o What are the key world, national, regional and local economic factors (e.g., interest rates, housing starts) that significantly affect the company? What are the trends in these factors? o What is the impact of inflation on the company’s purchasing power and how can it protect itself against this? o What is the company’s exposure to foreign exchange fluctuations? o How are changes and trends in international trade affecting the company? Political and Regulatory Factors o How is the company influenced by political events in its market areas? How can it position itself to exploit advantages and minimize threats? o How is the company affected by national or local regulatory agencies? What limits or opportunities does this create? Demographic Patterns o What effects are demographic trends having on the company’s work force and customer base? o What actions has the company taken to secure its work force and customer base in the face of large-scale demographic shifts? Technological Advances o What are the major changes in technology that are affecting the company’s products and services? Is the company a leader or follower in technological advances? o What are the major changes in technology that are affecting the company’s processes for producing products and services? Is the company a leader or follower? Social/Cultural Changes o What are the major social and cultural changes affecting the company? o How can the company position itself to take advantage of changing cultural conditions and social trends? Ecological Concerns o What are the significant ecological impacts of the company’s products and production processes? What is the company doing to minimize these impacts? Customer Wants o What are the most important customer needs and wants? o How does the company determine customer wants and needs? What programs have they implemented to obt