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Dunfermline Building Society Communication / Presentation 26th March 1996 01:30 Icebreaker - Following instructions Helen 01:35 Agenda and goals - Discuss the points and how we are going to achieve them Karen - Give a feel for the day - highly participative 01:40 What is Communication - facilitated session to gain the team’s own definition Also have our own definition to keep referring to Karen 01:45 Attributes of a good and bad communicator Karen - 2 groups in break out rooms to list the characteristics of each 01:55 Time to reflect on their own skills and weaknesses and share with the group 02:05 Game : Sharing Information Helen Debrief: How would you ensure as a team that this would not happen to you? 02:20 People to avoid being Karen 02:25 Choosing your channel - How = who, what, where, when and why List all the forms of communication Karen What should you communicate through each of the different mediums? Aim for the team to see that this is dependent on the message 02:35 Writing - How should the team structure a change proposal to sell the benefits to the rest of the Society? 02:40 Speaking - Building Blocks - Building the same model as the other person has Have some observers and ask them to do it later on and to use the learning points that they noticed from the other pair Karen 02:55 Speaking debrief - How can this message be useful for the multi-skilled team? Karen 03:00 Balancing advocacy and enquiry to improve communication skills Difference between discussion and dialogue Karen 03:10 Icebreaker - Winger time Karen 03:20 Thinking - Ladder of inference Karen Team game - match the name, occupation to the picture 03:35 Thinking - Mental Models Karen Video - Fawlty Towers 03:45 Iceberg - Why do we feel this way about things? Helen 04:00 Quiz Helen 04:30 Winger Time Karen 04:45 Summary and Review of course 04:50 Feedback