安达信咨询方法与工具资料库CREATIVE.DOC免费

Creative Rewards Employee recognition is very important at a leading textile company in Southeastern, USA. The company recently initiated an employee of the month reward system to show appreciation for excellence in customer service. The plant manager decided that the employee of the month would be given the closest parking spot to the building. Since the space was near the front door and covered by shade trees, it seemed very appealing. After the first few days of the new reward program, the manager noticed that the employee of the month was not using her parking space. He would see her walking to the factory from across the parking lot. He was curious about this and asked why she was not using her designated space. The employee confided, somewhat hesitantly, that she did not like the spot at all. Her car was new -- parking under the tree left her car full of bird droppings by the end of the day. Upon hearing her concerns, the plant manager changed the company policy. The employee of the month now has the opportunity to choose any parking spot. Each night before leaving, the employee marks the spot she wants for the next day with a moveable signpost. This creative resolution enables factory employees to be actively involved in the reward process.