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Page PAGE 1 KEY FACTORS IN TEAM DEVELOPMENT Commitment Team Members see themselves as belonging to a team rather than as individuals who operate autonomously. They are committed to group goals above and beyond their personal goals Trust Team members have faith in each other to honour their commitments, maintain confidences, support each other, and generally behave in a consistent and predictably acceptable fashion. Purpose The team understands how it fits into the overall business of the organisation. Team members know their roles, feel a sense of ownership, and can see how they make a difference. Communication Communication refers to the style and extent of interactions both among members and between members and those outside the team. It also refers to the way members handle conflict, decision-making, and day-to-day interactions. Involvement Everyone has a role in the team. Despite differences, team members must feel a sense of partnership with each other. Contributions are respected and solicited, and a real consensus is established before committing the team to action. Process Orientation Once a team has a clear purpose (why its together and where its going), it must have a process or means to get there. The process should include problem solving tools, planning techniques, regular meetings, meeting agendas and minutes, and accepted ways of dealing with problems.