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This document will demonstrate the chronological flow of communications throughout the project. This chart will help to surface any communication gaps among stakeholders, and will help the team to integrate advance communications planning into their ongoing work plans. Client XXX Process Improvement Project Project Management and Controls Overview of Communication Rollout Month Primary Vehicle Dec. Jan. Feb. Mar. Apr May June July Aug. 1 Letter 2 Letter 3 Meeting 4 Newsletter 5 Meeting 6 Memo 7 Meeting 8 Memo 9 Meeting 10 Telephone 11 Letter 12 Poster 13 Bulletin Board 14 QA Session 15 Newsletter 16 T-shirts 17 Memo 18 Contest Communications: Initial communication from John Doe to the selected project team members soliciting participation. Letter to Project Launch Attendees regarding meeting logistics, project history, scope, roles/responsibilities, and pre-read materials Project Launch - Kick-off meeting for all project members Newsletter to Client XXX organization regarding project objective and key messages Anticipate key messages that will need to be communicated, linking them to timeframes, appropriate vehicles, potential stakeholders, and any anticipated barriers. Client XXX Process Improvement Project Project Management and Controls Sample Overview of Communication Rollout Message Receiver/ Stakeholder Vehicle Sender Rationale Timeframe Feedback Mechanism Timeframe (Feedback) Best Practices information for each process area being addressed Process Team Leader/members Binder/ Packet AA Representative Supporting information to help facilitate the process redesign effort. Initial packet distributed at Project Launch. Additional information distributed and accumulated as discovered. Feedback session at Project Launch Instantaneous Overall Project Workplan Project members Presentation John Doe- Overall project manager Provide team members with comfort level that the scope of the project has been determined and the workflow has been laid out. Part of the projec

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