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PAGE PAGE 9 8/4/95 GOAL To provide a Communication Plan to facilitate the success and institutionalization of Core Process Redesign  COMMUNICATION PLAN COMMUNICATION TEAM MISSION: Maximize effective communication of the corporate change process to: maximize Core Process Redesign benefits institutionalize the core process changes in a way that achieves corporate goals. Key Communication Points Kick-off CPR Communicate Mission Meeting Plan Communicate Opportunity Assessment Results Identify Process Owner, Facilitator and Redesign Team State goals and expectations of NPI Communicate Conceptual Design Results Identify Detailed Design Team Communicate Detailed Design results and Implementation Plan Communicate improvements and successes Communicate company “Vision” and next CPR steps Provide for two-way communication  OPPORTUNITY ASSESSMENT Themes: Communicate Vision/Mission Create “case for change” and “sense of urgency” Show management support for change ACTIVITY DATE OBJECTIVES AUDIENCE METHOD COMMENTS Kick-off memo 6/22 Inform all employees of CPR kick-off All employees Memo Weekly Mgmt Team Meetings Mon. at 12:00 - Communicate status - Celebrate accomplishments - Discuss and resolve resource issues Mgmt Team Department Meetings On- going Communicate CPR objective and status All employees Meeting Presentation to Mgmt Team 7/7 and 7/10 Communicate results of Opportunity. Assessment and define next steps Management Team Meeting Create case for change. Second meeting is a make-up Mission Mtg 7/11 Communicate purpose of CPR and some initial findings - to create case for change and increase awareness Leaders of effort Meeting Create case for change. Communicate Vision Presentation to salaried employees 7/31 to 8/9 Communicate Opportunity Assessment and next steps to salaried employees. To initiate change management by defining case for change Salaried employees Meetings Create case for change Status update 7/28 Communicat