资料浙江工商大学饭店管理学英文版ppt第二章.pptVIP

Learning Objectives To be familiar with the organization of a lodging establishment. To understand some basic hotel management concepts, e.g. Pattern of Authority, Span and Control. To learn the hotel staffing system. ..。.. * Organizing The process of structuring human and physical resources order to accomplish organizational objectives, involve dividing takes in jobs, specifying the appropriate department for each job, determining the optimum number of job in each department, and delegating authority within and among departments. ..。.. * Front and back of the house Front of the house