酒店英语口语 making reservations 1.pptVIP

Unit One Making Reservations Leading-in For most hotels, Reservation is a department separate from the Front Desk. The reservationist is responsible for receiving and processing reservations for accommodations. It may be the first contact that the hotel could make with the guests and it will leave an important impression on the customers. Think carefully and try to answer the following questions: Usually how many types of rooms are there in a hotel? What does a reservation call include? Teaching Objectives and Requirements To have a good command of oral English of Reservations. T