问题解决培训（教学课件）.ppt

* Step Four – Action Planning Tool Steps to be completed Chronological order Needed Resources Whose responsibility? Begin date and completion date Expected Impact Actual Impact Possible emergencies Plan to assess Action Plan results : (list tools used eg Pareto charts, trend charts etc) * Six Step Problem Solving Process Step 5. Analyze the Outcome Follow through is critical Analysis follow through Validate the entire process Dissemination and analysis of improvement results Determination of new problems that surfaced Revisit the process as necessary Problem Recurrence Prevention intervention Institutionalization * Step Five – Analyze the Outcome Tool Detail level of improvement (or non-improvement) Can improvement process be institutionalized or action planning stage to be revisited? List observations. Do reports reveal any possibility of problem reappearing? Detail action plan to see this does not happen. * Six Step Problem Solving Process Step 6. Improve the Process Continue the improvement Link to Step 1 – Identify Concern (initiates the process again) Step 6 also verifies your commitment to continuous improvement Evaluate what you do on a daily basis Rethink and change the way you do things Eliminate non-value added activities Accept responsibility and ownership for problems for which you are part of the solution Problem Solving is an ongoing process * Six Steps Problem Solving ProcessImportant Considerations Project selection Project clearly defined Customer oriented Business Impact Analysis technique Thorough and appropriate analysis techniques used Benchmarking of best practices Remedies Use the simplest tools Alternative solutions seriously explored Remedies consistent with analysis Implementation plans thorough and well defined Results Verified improvements measured Customer satisfaction results evident Institutionalization Improvements sustainable and permanent * The Problem Solving Analysis Tools * To analyze the situation and look at important ques