商务英语1形考任务5.docVIP

1： improve your service, you need to make market surveys so as to know what your 答案：In order to 2： your customers what they need and more than they expect will lead customers to 答案：Giving 3：Every business has its ups and downs, and so 答案：does every person. 4：—Hello, David! I haven’t heard from you for a long time. How have you been recently? 答案：Not bad, thank you. 5：—Hi, Lily, what’s up with Mike? I heard the boss yelling at Mike earlier today. 答案：It’s said that Mike made a mistake and then tried to cover it up. 6：—I bet that Mike wished you had told him that earlier. 答案：Well, Mike isn’t a f