Unit 4.5 Reply to Routine Requests数字时代的商务英语写作.pdf

Unit 4 Routine and Informative Business Messages 第四章：日常信息性沟通 4.5 Reply to Routine Requests 4.5 日常回复 Writing Plan for an Information Response Letter Subject Subject Opening BodyBody Closing Opening Line Line Subject line: Identify previous correspondence; or Summarize the main information from your reply. Opening: Directly respond to the request with a summary of the most important information first. Body: Arrange information logically, explain and clarify it, provide . additional information if appropriate, and build goodwill; Promote your organization and its products. Closing: End pleasantly. With one of the following: A concluding remark; A summary; An offer of further assistance. Subject Line o Identify previous correspondence o Summarize the main information from your reply o Link earlier correspondence to establish the context for the topic of discussion. . EX: Your July 12 Inquiry about WorkZone Software Your April 5 Inquiry about Hotel Accommodation Opening o Grant the request or announce the adjustment immediately. ☺ Here is the information you requested regarding/about . . ☺ Here are the answers to your questions about our Web site hosting services. ☺ Yes, I will be happy to speak to your business communication class on the topic of . . .).  This letter is in response to your … Body ▪ Provide information and details in a readable format ▪ Arrange information logically, explain and clarify it o To enhance readability, use lists, headings or other graphic devices. ▪ Provide additional infor