喜来登(sheraton)酒店房务部文员岗位职责.docxVIP

喜来登(Sheraton)酒店房务部 文员岗位职责 Job Summary: Responsible for coord inating the daily activities in the Housekeeping office and assist in the commu ni cati ons betwee n the differe nt Housekeep ing areas and with other departments. 岗位概述： 负责管家部办公至的联络并协助通讯服务部联络管家部与其他部门 Sheraton Hotel Job Description 喜来登集团酒店 岗位职责 Position: Housekeeping Coordinator Grade:2 职位：管家部文员 Department: Housekeeping Division: Rooms Division Report to: Asst? Ex? Housekeeper IS: Prepared by: Approved by: iri Deliver high quality service to guests Ensure guest needs and reasonable requests are met Seek opportunities to continually improve guest service, by reporting guest comments Take appropriate action to resolve guest complaints Promote the hotel and Sheraton products and services Access and use Housekeeping computer programs Adhere to the hotePs security and emergency policies and procedures Adhere to hotel cleaning and maintenance programs Ensure a high level of cleaning is maintained in your work area Ensure all reporting and servicing deadlines are met on a timely basis 30? Carry out other tasks as directed by your supervisors 23-通过汇总客人的意见，寻找机会不断发展对客服务 采取合适的行动解决客人的抱怨 促销洒店与喜来登的产品与服务 掌握和使用管家部电脑系统 坚持酒店安全制度.紧急情况 坚持酒店的清洁和养护 保持维护所在工作区域的高度整洁 保证所有报告和服务都按时完成 完成你上级交待的其它任务 Job Knowledge / Skill: Good knowledge of Housekeeping office daily operation, Housekeeping computer system and computer basic knowledge. 专业知识技能： 具有良好的管家部办公室日常运作方面的知识，能使用电脑系统并能熟 练操作电脑。 Education: Graduate from college and computer basic skill. 教育： 大学毕业和电脑基本操作。 Experie nee: Min 2 years office work ing experie nee. 经验： 至少2年办公室工作经验。 Additi onal Skill required: Good at oral En glish. 其它技能要求： 良好的英语口语。 喜来登（Sheraton）酒店房务部文员岗位职责