英文导游资格证考试导游实务口试四十道题英文版.docVIP

第一题? 导游人员的定义？导游员应该具备的基本素质有哪些？ What is the definition of a tour guide and what basic qualities should a tour guide have? (1)A tour guide is a person who has acquired a tour guide certificate（证书） and is assigned by a travel agency to escort tourists on their travels, providing them with commentary and guiding service as well as other travel services. (2)a. moral character 良好的品质 b. profound knowledge 渊博的知识 c. sound ability 较强的能力 d. proficient skills 较高的技能 e. healthy body 健康的身体 f. decent appearance 端庄的仪表 第二题? 导游人员的基本职责是什么？ List the basic tasks of a tour guide. Arrange the itinerary（路线） of visits and sightseeing according to the contract（合同） signed between the travel agency and the tourists. Guide the tourists to and around the sites and introduce them Chinese culture and the local tourism resources. Arrange for meals, accommodation, transportation, shopping and entertainment, and ensure the personal safety of tourists and the security of their property. Answer tourists’ questions patiently and help them solve their problems during the journey. Report tourists’ opinions and suggestions to the travel agency and, if necessary, help to arrange meetings for on-tour feedback. 第三题? 导游员应该怎样熟悉接待计划？ How does a tour guide get to know a reception plan? The tourist group survey（旅游团概况）: 1.客源地the name of the travel agency that organizes the group in its source origin, nationalities, languages, name of the tour leader；2.组团社name of the travel agency, name and cell-phone number of national guides；3.旅游团name, number and standard of fees of the tourist group. Members’ situation of the tourist group（旅游团成员情况）: the total number人数, names, sex性别, occupations职业 and religions宗教信仰. Traveling route and the transportation（旅游路线和交通工具）: the whole route of this group全程路线, places of departing and entering出入境地点, transportation交通工具 and so on. The number, time and place of the vehicles they use while the tourists are arriving and leaving.抵离本地时所乘交通工具的班次、时间和地点。 Tickets of