组织行为学双语课程ch0job-attitudes.ppt

Copyright ? 2010 Pearson Education, Inc. 4-1 Chapter 4 Job Attitudes Essentials of Organizational Behavior , 10/e Stephen P. Robbins Timothy A. Judge Copyright ? 2010 Pearson Education, Inc 4-2 After studying this chapter, you should be able to: 1. Contrast the three components of an attitude. 2. Summarize the relationship between attitudes and behavior. 3. Compare and contrast the major job attitudes. 4. Define job satisfaction and show how it can be measured. 5. Summarize the main causes of job satisfaction and identify four employee responses to dissatisfaction. 6. Show whether job satisfaction is a relevant concept in countries other than the United States. Copyright ? 2010 Pearson Education, Inc 4-3 Attitudes ? Evaluative statements – either favorable or unfavorable – concerning objects, people or events ? Attitudes reflect how one feels about something Copyright ? 2010 Pearson Education, Inc 4-4 Three Main Components of Attitudes Cognition – an opinion or belief “I just found out I am paid 20% less than my coworkers.” Affect – the emotional or feeling segment associated with that belief “I feel angry that I am not being treated fairly.” Behavior – the intention to behave in a certain way “I am going to quit this job soon as I can, and I am taking the red stapler with me!” Copyright ? 2010 Pearson Education, Inc 4-5 Attitudes Follow Behavior: Cognitive Dissonance Any inconsistency between two or more attitudes, or between behavior and attitudes ? Individuals seek to minimize dissonance ? The desire to reduce dissonance is determined by: ? The importance of the elements creating the dissonance ? The degree of influence the individual believes he or she has over the elements ? The rewards that may be involved in dissonance Copyright ? 2010 Pearson Education, Inc 4-6 Behavior Follows Attitudes: Moderating Variables The most powerful moderators o