知名酒店新员工入职培训教程.docx

ORIENTATION OBJECTIVES ORIENTATION OBJECTIVES 入职培训目标 to NEW ASSOCIATEORIENTATION 欢迎参加新员工入职培i丿11 ?? Introduce you to your new family 介绍新成员”新家庭 ?? Become familiar with Starwood and Sheraton 了解喜达屋和喜来登 ?? Begin to build the culture that will become our winning formula 建立良好的酒店文化以帮助我们成功 ?? Have knowledge to answer guest questions 具有足够的知识来回答客人提出的问题 Know the standards procedures for Sheraton Suzhou 了解本酒店的规章制度… ORIENTATION PROGRAMME 入职培训内容 DAY ONE第一天 第 Orientation objectives, schedule 培训目标、日程 Welcome Speech by General Manager 总经理致欢迎词 The Brand 品牌 Starwood Cares Program 喜达屋关爱宾客服务计划 STAR Service Stan