国际酒店PA部操作程序PA-0010HOWTOSCRUBAHARDFLOOR.docxVIP

STANDARD OPERATING PROCEDURE 标准操作程序 HOW TO SCRUB A HARD FLOOR 硬质地面的清洁 T ASK N UMBER : PA-0010 任务号 D EPARTMENT : Housekeeping 部门 客房部 D ATE I SSUED : January 2005 发出时间 2005年 1 月 G I expect floors, like walls and windows, to be free of dirt. I expect there is a regular cleaning UEST EXPECTATION : program in hotels of high quality. 顾客愿望 我希望地面像窗子和墙一样干净。我希望在高档次的 酒店能有一个定期的清洁计 划。 T IME TO T RAIN : 25 minutes 培训时间 25 分 Why is this task important for you and our guests? 为什么此任务对于你和我们的客人都很重要？ Answers:答案 I understand the importance of a clean floor as it enhances the image of a hotel. 我理解干净的地面对于增强酒店在客人心目中的印象很重要。 It is important for me to know, how we must scrub a floor, especially if it is really dirty. 对于我来说知道如何清洁地面，特别是脏的地面很重要。 Task –Scrubbing Hard Floor Page 1 of 3 We can increase the GSTS score我.可以增加顾客满意程度调查的分数。 We can show our professionalism我.们借此展示我们的专业性。 WHAT/STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 1) Preparation Prepare all cleaning tools and cleaning material What do I do if I notice supplies are low? required. 当我发现原料较少时该如何处理？ 准备 准备好所有的工具和清洁原料。 Dilute general-purpose cleaner in a bucket of warm water. 将普通清洁剂在水桶内用温水稀释。 Cleaning 清洁  Place “ Wet Floor ” sign and cordon off theWhyareado. I have to place a sign? 在清洁区域放置“小心地滑”的牌子。 我为什么要放告示牌？ Move as many things out of the way as possible.Do I have to move all the furniture? 将尽可能多的东西移开。 Pour cleaning solution into the solution tank of 我需要挪开所有家具吗？ the scrubber. How do I fix the scrubbing pad? 将溶液加入清洗机器的水箱。 Fix the scrubbing brush into the drive disk then adjust the machine handle to the desired height. 我怎么安装清洁垫子？ 挂上刷子，调整机器的高度。 Start the machine, applying cleaning solution by pulling the release lever. 开动机器，控制洗涤剂用量 Run the machine from left to right and backwards; ensure overlapping strokes. Cover section by section. 后退着进行由左到右，一块接着一块确保 无遗漏。  What movements do I have to do? 我按什么方向进行？ Task –Scrubbing Hard Floor Page 2 of 3 WHAT/STEPS 内容步骤 HOW/ STANDARDS 操作标准  TRAINING QUESTIONS 培训疑问 Drying 干燥地面 Storage 储存  Whe