皇冠假日酒店客房楼层标准服务程序HKFL-0041Howtocleanlongstayrooms.docxVIP

STANDARD OPERATING PROCEDURE 标准操作程序 How to clean long stay guestroom 怎样清洁长住房 T ASK N UMBER : 任务序号 D EPARTMENT : 部门 D ATE ISSUED : 签发日期 G UEST EXPECTATION : 宾客期望 T IME TO T RAIN : 培训时间 HKFL-0041 客房部文件 -0041 Housekeeping 客房部 October- 2006 2006 年 10 月 N/A 25 minutes 25 分钟 Why is this task important for you and our guests? 为什么这个任务对你和我们的顾客那么重要？ Answers: 答案 It is important that we return all keys and the worksheet to ensure proper recording and security. 归还所的钥匙和工作表对确保安全和恰当的纪录是重要的。 Keys are hotels belonging. 钥匙是酒店的财产。 WHAT/ STEPS HOW/ STANDARDS TRAINING QUESTIONS Procedure Enter the guest room 进房程序 Set up supplies and equipment for cleaning the room 准备打扫房间的工具 Prepare for cleaning room 准备清洁房间 According to “ How to enter the guest room procedure ” 参考 “如何进房程序 ”。 Make sure that you would not disturb guest. To signal guest before entering room 确保你没有打扰客人，进房前让客人知道。 Place the vacuum the cleaner outside the room by the open door. 把吸尘器放在房间外面。 Place the cleaning supply caddy on the floor by the wall inside bathroom 把清洁盒放在卫生间外面。 Remove room service equipment. 撤出房间里送餐用品。 Check guest laundry with list or not and collect. 检查客人洗衣是否填好洗衣单并收取。 Collect all trash and empty ashtray and dustbin. 收出房间里的垃圾倒干净烟灰缸和垃圾桶。 Strip the bed check any bed carefully. 撤床并检查客人的物品。 Making bed. 做床。 Fold the nightgowns or pajamas neatly and place them on the bedspread. 把睡衣整齐地叠放在床头。 ４） Dust the guest room 房间抹尘 ５） Begin to clean the B/room 开始打扫卫生间 Dust the room in clock-wise motion with damp cloth. 按随时间方向抹尘。 Lift the guest ’ s property and dust under them. Then put them back in the same order as before. 把客人的物品拿开抹尘，然后放回原来的位置。 Check the minibar items. 检查迷你吧物品。 Check on the room maintenance 检查房间的维护保养。 Neatly place shoes side by side, hang lying clothes neatly over a chair. 把鞋整齐地摆好，把衣服挂在椅子上。 If the air conditioning is always on high, so leave it on high. 如果调保持较的温度，保持原来的温度。 Spray the toilet cleaner in the toilet bowel. 喷少量厕洁剂在马桶里。 Clean the coffee/teacups and ashtrays with disinfectant. 用消毒液清洁咖啡杯、茶杯和烟灰缸。 Clean the