RCCA(C)根因分析精品课件.ppt

? 2002 Pratt Whitney CanadaAll rights reserved … * 3. Look for the real causes of the problem寻找问题的真正原因: Be relentless 持续不断地!!! Ask why, why,why, why, why??? Stick to facts - Check your data Beware of subjectivity Do not stop at human error ... Challenge the business practices 问为什么，为什么，为什么，为什么，为什么??? 坚持事实—核对数据 克服主观性 不要仅止于人为的错误... 挑战业务实践 Steps of RCCA Identify, select and prioritize probable root causes 确定问题可能的根源原因并进行选择和排序 ? 2002 Pratt Whitney CanadaAll rights reserved … * 3. Look for the real causes of the problem寻找问题的真正原因: Tools工具: Brainstorming 头脑风暴 Cause Effect Diagram 因果图 The 5 Why’s 5个为什么 Pictogram 象形图 Steps of RCCA Identify, select and prioritize probable root causes 确定问题可能的根源原因并进行选择和排序 … * … * … * … * … * … * … * There are two memorials that are near each other in Washington: the Lincoln Memorial and the Jefferson Memorial. They contain covered statues of Lincoln and Jefferson respectively and are open to the air and the public. As it happens, a problem arose with the Jefferson Memorial but not the Lincoln Memorial. Birds would flock to the Jefferson Memorial, land on the statue and soil it. It would rapidly get dirty and would often need cleaning. Unfortunately, the required cleaning method involved blasting the statue and it was gradually eroding. The curators foresaw that in the near future the statue’s features would start to become flat. They had to do something! 1- Problem statement: ____________________________________________________ ______________________________________________________________________ ______________________________________________________________________ 2- What would you recommend? ___________________________________________ ______________________________________________________________________ ______________________________________________________________________ ? 2002 Pratt Whitney CanadaAll rights reserved … * Training for Pilots and ACE Implementation Managers ? 2002 Pratt Whitney CanadaAll