第十五章：Communicating沟通 .pptxVIP

第十五章：Communicating 沟通;第一节：Interpersonal communication人际沟通;;;1 One-way versus two-way communication单向与双向沟通;;;;Communication pitfalls沟通陷阱;;;;;3 Mixed signals and misperception混合信号和误解;Reducing misperception减少误解;;Oral and written channels口头和书面渠道;4.1 oral communication口头沟通;;;4.2 written communication书面沟通;;;;5 Electronic media电子媒介;;Communications networks沟通网络;;;;7 Media richness媒介丰富度;;;;;;Efficiency and effectiveness效率和效果;;;;第二节；Improving communication skills提高沟通技巧;Improving sender skills提高发送者技巧;1.1 presentation and persuasion skills陈述和说服技巧;;1.2 writing skill;;1.3 language语言;;2 Nonverbal skills非语言技巧;;3 Improving receiver skills提高接收者技巧;Reading 阅读;;3.3 observing 观察;;;第三节：Organizational communication组织沟通;Downward communication下行沟通;1 可能的问题;;2 coaching指导;;Downward communication in difficult times困难时刻的下行沟通;Open-book management公开式管理;Upward communication上行沟通;1 上行沟通的益处;;Managing upward communication;Horizontal communication水平沟通;3.1 important functions重要作用;;3.1 managing horizontal communication管理水平沟通;Formal and informal communication正式沟通和非正式沟通;Managing informal communication管理非正式沟通;;9、春去春又回，新桃换旧符。在那桃花盛开的地方，在这醉人芬芳的季节，愿你生活像春天一样阳光，心情像桃花一样美丽，日子像桃子一样甜蜜。7月-207月-20Thursday, July 16, 2020 10、人的志向通常和他们的能力成正比例。15:55:1815:55:1815:557/16/2020 3:55:18 PM 11、夫学须志也，才须学也，非学无以广才，非志无以成学。7月-2015:55:1815:55Jul-2016-Jul-20 12、越是无能的人，越喜欢挑剔别人的错儿。15:55:1815:55:1815:55Thursday, July 16, 2020 13、志不立，天下无可成之事。7月-207月-2015:55:1815:55:18July 16, 2020 14、Thank you very much for taking me with you on that splendid outing to London. It was the first time that I had seen the Tower or any of the other famous sights. If Id gone alone, I couldnt have seen nearly as much, because I wouldnt have known my way about. 。16 七月 20203:55:18 下午15:55:187月-20 15、会当凌绝顶，一览众山小。七月 203:55 下午7月-2015:55July 16, 2020 16、如果一个人不知道他要驶向哪头，那么任何风都不是顺风。2020/7/16 15:55:1815:55:1816 July 2020 17、一个人如果不到最高峰，他就没有片刻的安宁，他也就不会感到生命的恬静和光荣。3:55:18 下午3:55 下午15:55:187月-20