国际酒店pa部操作程序pa-0004howtocleanwallpaper.docxVIP

standard operating procedure 标准操作程序 (0 INTERCONTINENTAL. 弋》tTo T E GROUP HOW TO CLEAN WALLPAPER 墙纸的清洁 Task Number : 任务号 PA-0004 Department : 部门 Housekeep ing 客房部 Date Issued: 发出时间 January 2005 2005年1月 Guest Expectation : 顾客愿望 I expect hotel walls to be clea n. Wallpaper does not look good whe n it is sta ined or torn.. 我希望酒店能很好的清洁墙壁，墙纸的污迹看起来特别刺眼。 T ime to T rain : 培训时间 25 min utes 25分 Why is this task importa nt for you and our guests? 为什么此任务对于你和我们的客人都很重要？ An swers:答案 I can in crease the GSTS score.可以增加顾客满意程度调查的分数。 It shows my professionalism这也可以展示我们的专业性。 I understand that cleanliness is important for the image of our hotel. 我知道酒店的清洁程度对酒店的形象很重要。 Stains on wallpaper can be easily seen. 墙纸上的污点特别显眼 WHAT/STEPS 内容步骤 HOW/ STANDARDS 操作标准 TRAINING QUESTIONS 培训疑问 1) Check the material 检杳材料 Test the wallpaper by clea ning a hidde n part, e behind the bed headboard, or at a little corner. 清洁墙纸前应选择一个不显眼的地方进行 测试。 .gA/hy do I n eed to test the clea ning on a hidde n corner? 我为什么要选择一个隐蔽的地方进行测 试？ 2) Clea ning 清洁 Spray some gen eral purpose clea ner on the wallpaper. 喷一些普通清洁剂在墙纸上 Use a damp sponge to rub the sta ined area. 用一个湿的抹布类的东西擦拭污迹区域。 Never use an abrasive clea ning age nt or scouring pad to clean wallpaper. 不要用砂纸类的东西清洁墙纸表面。 Can 1 use ano ther clea ner? 我可以用其他的清洁剂吗？ How do I rub the sta ined area? 我如何清理污迹区域？ Why can 1 not use an abrasive clea ning age 我为什么不能用粗糙的东西来清理？ 3) Dryi ng Dry the wallpaper with a clea ning cloth. How do I dry the wallpaper? 干燥 用干净的布擦干墙纸。 我怎样弄干墙纸？ 5) Report defects 问题上报 To report immediately of any maintenance problem is found while clea ning. 在清洁保养过程中发现问题应立刻上报。 Why do I have to report immediately? 我为什么要立刻上报？ Summary questions:问题总结 What is important when cleaning wallpaper?清洁墙纸时应注意什么？ What should you never use to clean wallpaper?一定不能用什么来清洁墙纸？ What do you need to dry the wallpape你用什么来干燥墙纸？ Do I need to report defects to HK or can I report this defect immediately to POMEC? 我发现问题后是立刻上报 HK 还是 POMEC？ Now ask the trainee to practice the task from start to e