Chapter-2-Housekeeping酒店英语学习.ppt

2021/2/6 * II. Make dialogue according to the situations (examples) Situation 2. Lost and Found (G: Guest A: Floor attendant H: Housekeeper) G: Excuse me, I lost some properties. How can I report the loss? A: I’ll help you contact with the Housekeeping. They can help you. G: Thanks. (Several minuets later) H: May I help you, madam? G: Yes, I’m Jennifer in Room 1210. I lost my suitcase. H: I’m sorry to hear that. But could you give me some details about your suitcase? Such as the make, the color, and the articles in it. G: Of course. It’s a canvas one with a golden LV logo. What is more important is that my passport is in it. H: Do you still remember when and where you last used it? G: Uh, in the western restaurant, I think. H: OK. Would you please fill in the Lost-and-Found Registration Form? I will call the western restaurant to see if they’ve found your suitcase. We’ll do our best to look for it. Please don’t worry. (One hour later) H: Good afternoon, is that Jennifer? G: Speaking, please. H: This is housekeeping. We have found your suitcase. G: Really? How wonderful! Where was it? H: In the Ladies’ at the restaurant. Could you come down to our office at the 8th floor? H: Great, in one minute. Many thanks. Practical Training 2021/2/6 * III. Mach the English words and phrases on the left column with those in Chinese on the right ( answer ) Practical Training 1 Fire Caution a. 当心火灾 2 Emergency Exit b. 紧急出口 3 Fire Extinguisher c. 灭火器 4 Fire Hose Reel d .消防栓 5 Do Not Disturb e. 请勿打扰 6 Wet Floor f. 小心地滑 2021/2/6 * VI. Complete the following dialogue according to the Chinese in brackets and then read it in roles. Housekeeping: Good evening, Guest Room Services. Can I help you? Guest: Yes, It’s Mr Williams here. Room 819. I was wondering if you have1______________ (保险箱)I could use? Housekeeping: Yes, sir. We have 2_____________(两种规格) of safe