10商务英语视听说-国家精品课程课件PPT.pptVIP

Unit 10 Making Inquiries Learning Objectives After completing this lesson, students should be able to:-- comprehend basic vocabulary related to inquiries;-- identify and understand basic elements of making inquiries;-- develop communication skills to: ·make an inquiry; ·answer an inquiry; ·request a quotation; ·make an offer; ·respond to an offer. Unit 10 Contents Part I Warm-up What should a prospective buyer and seller do in an inquiry? A buyer should … Buyer: · Seek a specific price. · Make a reasonable counter-offer. · Ask for latest catalogs and price lists/quotations sheets. · Inquire about the product’s specifications, quality, price, quantity, packaging, delivery, etc. A seller should … Seller:  · Give a brief introduction to the product’s function, design, quality and market, etc. · Initiate discussion on quality questions instead of immediately offer price. · Determine the buyer’s real interest in the product from the outset. What might be asked about in a business inquiry? catalog, price list/quotation sheet, sample, name of commodity, specifications, quantity, unit price, time of shipment, term of payment, etc. Part II Listening and Speaking Task 1 A brief introduction to inquiries The basic procedure of an inquiry Hints: A great number of business transactions start with inquiry. When the seller receives an inquiry, he/she will make an offer, in which he/she not only quotes the price but also indicates all necessary terms of sales for the buyer’s consideration and acceptance. When the buyer receives the offer, he/she may also show disagreement to some terms such as price or payment terms; he/she may also make a counter-offer, which is virtually a partial rejection of the original offer, and state his/her own terms instead. So a deal is usually concluded after several rounds of bargain. In such case, the buyer, when finally placing his/her formal order, would accept