accenture+变革项目管理最佳实践 PPT.pptVIP

Case Managers Supervisors Managers Appointed Officials Agency Directors Cascading Sponsorship Providers Other workers Use of the Change Management Framework Focus and importance of each Change Management dimension and the related change roles vary during the implementation period. support for change Awareness Understanding Acceptance Commitment time Negative Perception Confusion Benefits not realized after Implementation Decision not to Attempt/ Support Implementation Commitment Curve Navigation Leadership Enablement Ownership Sponsors Change Agents End Users The Role of Leadership “Change Masters: People and organizations adept at the art of anticipating the need for, and of leading, productive change.” Rosabeth Moss Kanter The Role of Leadership  Probe the future Encourage experimentation Insert yourself in the definition of what is changing Select the strategy for approaching the future Watch for the natural change agents in your Team Identify and develop mechanisms for action Allow for mistakes Anticipate adversity Active rebellion Passive resistance Always act to support the end goal munication is Critical munication is the process by which we achieve understanding and involvement, resulting in increased cooperation and acceptance of change Top executives can be visionaries, managers must be able to explain: Why change is necessary Acknowledge that it is difficult What your team is changing to How to change Activities Include: municate changes to policies and procedures Provide training that builds success or encourage team to attend training Communicating effectively Reset team expectations if necessary An organization makes change work by enabling its people to succeed. This is achieved by building skills and applying necessary leverage to create new operating paradigms. Source: IMA, Inc. and Accenture; all rights reserved 1997. Enabling Teams to Succeed Source: IMA, Inc. and Accenture; all rights reserved 1997. Give You