化妆与形象设计技能训练化妆与形象设计技能训练CabinAttendants丁王炜.pptxVIP

Unit 1Cabin Attendants QualificationsHow do you think you can become a good attendant？？060104030502smile-微笑responsibility-责任心warm heart-热心compassion-同情心Inclusive heart-包容心love heart-爱心Patience耐心Patience is a flight attendant to resolve contradictions in the work of a kind of important quality, make the tourists on a happy journey, naturally support the work of the flight attendants, need flight attendants took pains attention and meet the reasonable requirements of passenger, timely solve the problems and contradictions, strive to create a positive atmosphere infection of solving the problem.Responsibility责任心responsibility is a basic condition as a steward .because of the characteristics of the work so that they need to have a hihh sense of responsibility to treat, to make every effort to meet the needs of passengers Inclusive heart 包容心inclusive heart is not only the basic requirement ,but also the need for self protection of flight attendants. inclusive heart can defuse the unpleasantness between flight attendants nd passengers,also can ba a stewardess mentality sunshine atmosphere,better service for passengers.love heart爱心love heart can let us communicate with passengers ,so that passengers feel warm, while loving or considerate of colleagues.flight attendants need to cooperate with each other.they should understad each other and understand each passion同情心the sympathetic cabin attendants can perceive the difficulties and demands of different passengrs from small places,andprovide timely,attentive,thoughtful and targeted services.warm heart热心the warm heart of the attendants makes the retur passengers feel the warmth of home when they are tired,so that the passengers who go out to play feel comfortable and have a good moodsmile 微笑prfessional etiquette such as smilimg service,kindness ,equality,respect for others,not only show the quality of service personnel,but also the inherent requirement of maintaining the reputation of civil aviation and enterprises.smili