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PAGE 1 PAGE 2 CHURCHILL SEQUENCE OF SERVICE 1. SERVICE OF COCKTAIL Manager/Host will: greet the guest at the podium escort the guest to the table the guest are already seated at the table introduce to Waithelp and inform the specific Waithelp will in charge of the service process Host/Waithelp will: approach the table and greet the guest assist the guest to be seated and introduce themselves to the guest approach the table with the drink/snack menu in hand advertise and merchandise the drink/snack menu – up-sell our product allow time for guests to make the choice take the beverage order firstLady first, Host last use scratch pad to take the beverage order and thank the guest for the beverage order take the drink/snack menu back to the station post the beverage order onto the Micros in case of the Micros is out of order then use the “Captain Order” pick up and assemble the beverage order from the bar control the quality of the beverage order serve the beverage order to the guest efficiently wish guest enjoy his drink check the status of the drink and ask him if he wishes to order another drink 2. SERVICE OF THE SNACK If guest choose the snack menu Manager/Host will: greet the guest at podium escort the guest to the table sit the guest at the table introduce the guest to Waithelp and inform the specific Waithelp will in charge of the service process unfold and present the napkin to the guest Host/Waithelp will: approach the table and greet the guest serve the hot face or hand towel collect the hot face or hand towel back approach the table with the drink/snack menu in hand advertise and merchandise the snack menu—upselling our product allow time for guests to make the choice take the snack order – Lady first, Host last use scratch pad to take the snack order and thank the guest for the snack order take the drink/snack menu back to the station post the food order onto the Micros in case of the Micros is out of order then use “Captain Order” pick up the food ord